For local SMEs and service businesses
Get an AI Business Website
Present your services, opening hours, location and WhatsApp contact clearly on a professional one-page website.
View the RM449 offer Practical digital growth for Malaysian SMEs
Build a stronger online presence. Grow with the right next step.
Whether you run a local business that needs a professional website or an established online store exploring AI, we help you choose a practical path forward.
Clear scope, useful outcomes and no exaggerated promises.
Led by Edward Yap — AI Commerce Strategist & E-commerce Expert. 15 Years of Hands-on E-commerce Experience.
- 15 yrs
- Hands-on e-commerce experience
- 6
- AI solution tracks
- 3 min
- Free AI Commerce Test
AI CommerceEngine
Content
Marketing
Livestream
Operations
Service
Automation
Choose your starting point
Two practical paths for different business stages
Start with the option that matches how your business operates today.
For established online sellers
Explore AI Commerce Growth
Find where AI may help across content, marketing, operations and customer service—starting with the free AI Commerce Test.
Website AI search readiness
Aiseara
Assess how ready your website is for AI search and identify practical content improvements. Aiseara helps you find a clearer starting point for your website.
AI CRM & customer follow-up
Custom implementation for clearer customer ownership, consistent follow-up and a shared view of sales progress.
The real bottlenecks
Growth stalls for reasons that have nothing to do with ambition
Most e-commerce teams we meet are not short on ideas. They are short on hours, clarity and systems.
Content Takes Too Long
New products launch faster than your team can write listings, shoot creative and publish campaigns.
Marketing Costs Keep Rising
Acquisition gets more expensive every quarter while creative testing stays slow and manual.
Too Much Manual Work
Orders, reports, customer replies and admin consume the hours that should go into growth.
AI Is Confusing
Endless tools, no clear roadmap, and no honest view of what will actually move your numbers.
Why AI Commerce Lab?
15 Years of hands-on e-commerce experience — not generic AI advice.
15 years of hands-on e-commerce experience combining commercial strategy, digital commerce and AI to help businesses reduce costs, improve productivity and unlock growth opportunities.
- 15 YearsE-commerce Experience
- MBABusiness Management
- Built around real e-commerce problems: content, marketing, sales, operations, service and automation
- Practical systems and SOPs your team can run, not one-off experiments
- Marketplace, live commerce and WhatsApp-led selling treated as first-class channels
- Clear sequence: diagnose, then strategise, then implement
AI Solutions
Six ways we put AI to work inside your business
Every track is built around an outcome you can measure — not a tool demo.
AI Content Studio
Produce product copy, campaign creative and social content at the pace your catalogue actually moves.
Learn moreAI Marketing
Use AI to plan, test and optimise campaigns so budget moves toward what is actually converting.
Learn moreAI Livestream
Make live commerce repeatable with AI-assisted scripting, scheduling and post-stream repurposing.
Learn moreAI Automation
Remove the repetitive back-office work that quietly eats your team's week.
Learn moreAI Commerce Consulting
A practical roadmap that connects AI to revenue, margin and operating capacity — not experiments.
Learn moreAI Training
Hands-on training so your team runs the AI workflows internally after we leave.
Learn moreOur framework
Discover → Diagnose → Design → Deploy → Scale
A sequence built for operators: prove value early, then compound it.
- 01
Discover
We map your channels, workflows, tools and growth targets to understand where time and margin are leaking.
- 02
Diagnose
We score your AI readiness across content, marketing, sales, operations, service and automation.
- 03
Design
We design the workflows, tool stack and success measures — sequenced by impact and effort.
- 04
Deploy
We build and roll out the workflows with your team, with SOPs and training built in.
- 05
Scale
We review performance, expand what works and retire what does not on a regular cadence.
Ways to work together
Engagement tiers that match your stage
Scope and investment are set after the health check, so you only pay for what will actually move your numbers.
Starter
Small teams testing AI for the first time
Get one or two high-impact workflows live and prove the value quickly.
- AI Commerce Readiness Assessment review
- Priority workflow selection
- One core workflow implemented
- Team walkthrough and SOP
Growth
Most commonScaling brands and active online sellers
Build a connected content, marketing and operations stack that compounds.
- Full AI readiness audit
- Content and marketing workflows
- Automation for repeat operations
- Team training and monthly review
Transformation
Multi-channel businesses and enterprise teams
Company-wide AI operating model with governance, enablement and roadmap ownership.
- Cross-department AI roadmap
- Custom automation and integrations
- Data, tooling and governance setup
- Quarterly strategy and enablement
Case studies
Before → Solution → Result
These are clearly labelled placeholder templates. We publish client stories and figures only once they are verified and approved in writing.
Beauty & personal care brand
Shopee · TikTok Shop · Own store
- Before
- A typical growing beauty seller writes every product listing and ad variation by hand. Launching one new product can take days of copywriting, and campaign ideas stall when the team is busy packing orders.
- Solution
- In an engagement like this we build a content studio workflow: a prompt system trained on the brand's voice, listing templates for each marketplace, and a weekly routine that turns one product brief into listings, ad variants and short-video scripts.
- Result
- The goal is a faster, repeatable content routine — new products go from brief to published listings in hours instead of days, and the owner reviews and approves everything before it goes live.
Home & living SME
Lazada · WhatsApp sales
- Before
- A typical home and living seller answers the same questions every day — stock, sizes, delivery, order status — across marketplace chat and WhatsApp, often after hours. Order updates are typed manually, one customer at a time.
- Solution
- In an engagement like this we set up an assisted customer-reply workflow: approved answer templates for the top questions, a clear handoff rule for anything sensitive, and a simple weekly summary of what customers asked most.
- Result
- The goal is less repetitive typing and faster first replies, while a human still approves sensitive conversations. Common questions also feed back into better product listings.
Fashion label
Live commerce
- Before
- A typical fashion live seller prepares each session from scratch: script, talking points, product order and promo cues. After the stream, hours of footage sit unused because clipping highlights takes too long.
- Solution
- In an engagement like this we build a live commerce playbook: an AI-assisted scripting routine before each session, a run-of-show template, and a repurposing workflow that turns one stream into short clips for TikTok and Instagram.
- Result
- The goal is consistent, well-prepared live sessions and a steady stream of short-form content from footage the business already has — without adding headcount.
AI Academy
Build the capability in-house
Optional next step after your assessment: practical courses and workshops for teams that want to run AI workflows in-house.
AI for E-commerce Foundations
Understand where AI genuinely helps an online business — and where it does not — then build your first working workflows.
Self-paced · 6 modules
AI Content Systems for Online Sellers
Build a repeatable content engine for listings, ads and social that keeps pace with your product releases.
Self-paced · 8 modules
AI Marketing Performance
Use AI to test faster, read performance clearly and put budget behind what converts.
Live cohort · 4 weeks
Ready to see where AI fits in your business?
Start with the free AI Commerce Readiness Assessment, or talk to us about a roadmap built around your channels and targets.