Terms of Service

1. Using our services

AI Commerce Lab provides practical AI-related business education, assessment and website services. These terms explain the public offers and general responsibilities. The scope, materials, fees and delivery details for an individual engagement should be confirmed before work begins. Specific agreed terms and applicable law remain relevant to each engagement.

2. AI Business Website — RM449

The published package is a RM449 one-time build for a one-page showcase website with up to five sections, a mobile-responsive layout, up to ten customer-provided images, a WhatsApp enquiry button, map/social links and one consolidated round of minor revisions. Domain, hosting and their setup are separate and confirmed or quoted separately.

Minor revisions are small text, image or layout adjustments within the agreed structure. New sections, new functions or a change of business direction require a separate scope and quote. E-commerce checkout, booking integrations, dashboards, CRM, custom applications and ongoing management are outside the fixed package.

The published first-preview timeline is within 24 hours after both payment and all required business information and assets are received. This is not a guaranteed live-launch time. Final handover and any dependencies should be confirmed for the individual order. A free demo is a demonstration only, not a paid order or a published website.

3. AI Commerce Assessment / 30-Day Action Plan — RM49

The paid offer at /assessment is RM49, a one-time payment with no subscription. It is intended for existing e-commerce owners and sellers and includes an AI Commerce Score, business diagnostics across six areas, top three AI opportunities, NOW/NEXT/LATER priorities, a practical 30-day AI action plan and a recommended AI tool combination.

Outputs are based on the information you submit. They provide practical guidance, not a guarantee of sales, profit or a particular business result. Calls, WhatsApp calls, appointments and expert review calls are not included. The free AI Commerce Test is separate from this paid offer.

4. Your information and materials

Provide accurate business information and only submit content you are entitled to use. You are responsible for checking names, prices, claims, images, links and other business content before using or publishing it. Do not submit unlawful content, another person’s confidential information without authority, or credentials that are unnecessary for the service.

Keep your account access secure and contact us if you believe it has been misused. Content ownership, licence rights and handover arrangements for an individual website must be confirmed in that engagement; these terms do not assume a blanket transfer of third-party rights.

5. AI tools and third-party services

AI outputs and tool recommendations require your review and judgement. Third-party tools, Meta/WhatsApp, payment providers, domain registrars and hosting services have their own terms, availability and fees. The RM49 offer does not include subscriptions to recommended AI tools. The RM449 website build does not include domain or hosting fees.

The WhatsApp CRM currently supports internal organisation and human-reviewed reply drafts, not automatic customer replies. Receiving a WhatsApp message or an automated internal task does not create a promise of an immediate response or a service outcome.

6. Payment, changes and service concerns

Check the displayed price and agreed scope before paying. Additional work or third-party costs should be confirmed separately. A payment redirect alone is not confirmation that a purchase has been verified or a service has been delivered.

Cancellation, refund, delay and service-quality concerns are reviewed case by case against the agreed scope, work already performed and applicable consumer rights. No automatic refund entitlement, blanket no-refund rule or fixed refund deadline is stated here. The owner must approve any detailed policy before it is offered to customers; these terms do not exclude rights that cannot lawfully be excluded.

7. Questions and updates

Contact AI Commerce Lab using the email below for questions about these terms or an existing order. Include an order reference if available, but not payment-card details or passwords. Material changes should be reflected in an updated version; this page is not a promise that future offers will have the same scope or price.